Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us:
- Email address and contact information for account creation
- Payment information (processed securely by Stripe)
- Usage analytics and performance metrics
- Support communications and feedback
2. How We Use Information
- Provide and improve our services
- Process payments and send receipts
- Send important service updates and notifications
- Analyze usage patterns to enhance performance
- Respond to support requests and feedback
3. VetSorcery Data Handling
For veterinary practices using VetSorcery:
- We process client appointment and contact information as necessary to provide phone services
- All veterinary practice data is handled with appropriate confidentiality measures
- Data is encrypted in transit and at rest
- We do not sell or share practice data with third parties
- Practices maintain ownership of their client data
4. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.
5. Third-Party Services
We use the following third-party services:
- Stripe: Payment processing (see Stripe's privacy policy)
- Plausible Analytics: Privacy-friendly website analytics
- CloudFlare: Content delivery and security
6. Data Retention
We retain personal information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting support.
7. Your Rights
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Opt out of non-essential communications
- Request a copy of your data
8. Cookies and Tracking
We use essential cookies for functionality and analytics cookies (via Plausible) to understand how our services are used. We do not use tracking cookies for advertising purposes.
9. Changes to This Policy
We may update this privacy policy periodically. We will notify users of significant changes via email or service announcements.
10. Contact Us
For privacy-related questions or requests:
Email: privacy@macagent.pro
For VetSorcery: privacy@vetsorcery.com